https://www.citylab.com/life/2018/05/the-tech-thats-changing-how-cities-help-the-homeless/561239/

https://www.oreilly.com/ideas/lessons-learned-turning-machine-learning-models-into-real-products-and-services

https://www.oreilly.com/ideas/steering-around-blockchain-hype

"Conversations Gone Awry: Detecting Early Signs of Conversational Failure"
https://arxiv.org/pdf/1805.05345.pdf